Our experts can help you transform your problems into solutions. Do not miss the opportunity to get the most out of our second level support service.

Our second level support service allows you to:

  • Send us your issues with complete ease through our web-based support portal.
  • Monitor the progress of any issue from the receipt to the final resolution.

Choose the support plan which best suits your needs and start working from now with your specialist team with thorough knowledge of all Kaldeera products.


Areas covered

  • Maintance, errors, updates and patches.
  • Trouble shooting.
  • Product installation.
  • Localisation of products.
  • Technical issues resolution.
  • Carrying out and recovery of backup copies.
  • Compatibility and performance.
  • Support area for issues management.


Support plans

Unlimited
Extended
Standard
Support limits
Reasonable use
Single site
30 cases per quarter with a quarter prologue Any queries during installation and updating
12 cases per quarter with a quarter prologue
Any queries during installation and updating 
Included products
Professional
Subscription
Professional
Subscription
Professional
Subscription
Versions
All
All
All
Availability
5x10
5x10
5x8
Contact by
Support email Chat
Telephone under request
Support email
Chat
Support email
Chat
Price
(N/A)
Included for Platinum Partners
(N/A) 
Included for Gold Partners
(N/A) 
Included for Certified and Registered Partners


Looking for any other type of support? Contact us.




  
Contacto
If you have any questions or want to make any query, please contact us.
Sales and Licensing
sales@kaldeera.com
Customer Support
support@kaldeera.com
Partners
partners@kaldeera.com
Project Services
projects@kaldeera.com
Human Resources
hr@kaldeera.com
North America - Atlanta
(HeadQuarters)
3585 Roxboro Rd NE Suite 2
Atlanta, GA 30326
Phone: +1 (678) 608-1383
Europe - Barcelona
(HeadQuarters)
Marina, 148 - 150
08013 Barcelona - Spain
Phone: +34 639-149-628