Our experts can help you transform your problems into solutions. Do not miss the opportunity to get the most out of our second level support service.
Our second level support service allows you to:
- Send us your issues with complete ease through our web-based support portal.
- Monitor the progress of any issue from the receipt to the final resolution.
Choose the support plan which best suits your needs and start working from now with your specialist team with thorough knowledge of all Kaldeera products.
- Maintance, errors, updates and patches.
- Trouble shooting.
- Product installation.
- Localisation of products.
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- Technical issues resolution.
- Carrying out and recovery of backup copies.
- Compatibility and performance.
- Support area for issues management.
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Unlimited |
Extended |
Standard |
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Support limits |
Reasonable use
Single site |
30 cases per quarter with a quarter prologue Any queries during installation and updating |
12 cases per quarter with a quarter prologue
Any queries during installation and updating |
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Included products |
Professional
Subscription |
Professional
Subscription |
Professional
Subscription |
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Versions |
All |
All |
All |
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Availability |
5x10 |
5x10 |
5x8 |
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Contact by |
Support email Chat
Telephone under request
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Support email
Chat |
Support email
Chat |
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Price |
(N/A)
Included for Platinum Partners |
(N/A)
Included for Gold Partners |
(N/A)
Included for Certified and Registered Partners |
Looking for any other type of support? Contact us.